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Sometimes an enquiry, clarification, or any number of other reasons makes it necessary to write to a single participant in a request (e.g. for tender) rather than issue an addendum to all participants. 360 allows a private two-way communication thread to be initated (and optionally terminated) by the request manager. |
Step-by-step guide
There are three ways a direct message thread can be started:
Via the request's Interested/Invited Providers page
When replying to an Enquiry
From the Clarification screen
Step-by-step guide
To send a direct message:
Sign-in to https://360users.apetsoftware.com.au/ as
thethe Request Manager
From the home page click Requests and locate the request
From:
The Interested/Invited Providers page
Click Send Direct Message
An Enquiry
Click Reply with Direct Message
A Clarification
Click Reply with Direct Message
Enter:
Summary
Details
Optionally:
Click Add File
Deselect Allow Response to this Message?
Add Notes
Click Send Message
Related articles
How to send messages (addenda and errata) to all providers from the 360 buyers' portal
How to view and reply to enquiries (incoming messages) in 360
How to view all the messages sent regarding a request in 360
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