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Tip |
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Depending on the buyers' system settings, 360 displays a Contact Request Manager button prior to the request's closing date to allow providers to ask questions when responding to the request. |
Step-by-step guide
To view the incoming queries:
Sign-in to https://360users.apetsoftware.com.au/ as
thethe Request Manager
From the home page click Requests and select the request
Click Enquiries
Click Open against the desired enquiry
Click Reply with Addendum
Enter:
Details
Optionally:
Edit the Summary
Select the Recipients (Addenda can be directed to sub-sets of the request participants)
Select Add File
Add Notes
Click Issue Addendum
At this point, 360 will send this message to the selected group of request participants.
Warning |
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Keeping Confidences and Maintaining ProbityPleasePlease use discretion whenwhen responding to enquiries with an addendum. If sharing the provider's enquiry, be mindful toto remove in-confidence material. Addenda are seen by all providers. |
Related articles
How to send messages (addenda and errata) to all providers from the 360 buyers' portal
How to send a private message (direct message) to a provider in 360
How to view all the messages sent regarding a request in 360
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