Sometimes a providers' response is unclear or is missing key information. 360 allows evaluators to seek clarification with a time-limited response using this workflow:
- Evaluator seeks clarification
- Request manager issues the clarification
- Provider responds before the clarification's due-date
- Request manager shares the response with evaluators
Step-by-step guide
To seek a clarification:
- Sign-in to https://360users.apetsoftware.com.au/ as an Evaluator
- From any evaluation screen (see How to evaluate a request (e.g for tender) in 360):
- Click View/Seek Clarification on the response that is unclear
- Click New Clarification
- Complete the Outgoing Details (which will default to standard text ready for you to identify what needs to be clarified)
- Specify the Due Date & Time
- Click either:
- Ask Request Manager to Send Clarification
- Issue Clarification (if you are also a request manager)
The request manager must review each clarification before it is issued and before it is shared to:
- Avoid providers being asked to clarify a point multiple times
- Ensure that best procurement practices (such as not allowing evaluators see prices) are maintain
Related articles
- How to evaluate a request (e.g for tender) in 360
- How to send a private message (direct message) to a provider in 360